Policies | Godly Glow Company

Shipping & Store Policies

At Godly Glow Company we are committed to creating high-quality skincare with intention and care. Please review the following policies before placing your order.

🛍️ Order Processing & Shipping:

Processing Time: Orders are processed within 3-5 business days.
No Weekend Shipping: Orders are not shipped on weekends.
U.S. Shipping Only: We currently ship within the United States only.
Carriers: Shipping carriers vary based on the method chosen at checkout.
Tracking: You will receive an email with tracking information once your order has shipped.

Please note: We are not responsible for delays, lost, or damaged packages once your order has been handed over to the shipping carrier.

☀️ Summer Shipping Reminder:

Our body butters and similar products are made with heat-sensitive ingredients. During warmer months, melting may occur during transit. This does not affect the quality or effectiveness of the product.

If your body butter arrives melted, place it in the refrigerator for a few hours to allow it to resolidify.
To avoid melting, we recommend retrieving your package promptly after delivery.

🔁 Returns, Refunds & Order Issues:

All sales are final due to the handmade and hygienic nature of our skincare products. We do not offer returns or refunds.

If you receive an incorrect or damaged item, please contact us within 5 days of receiving your order at contact@godlyglow.co. Include:

Your order number
A description of the issue
A photo, if applicable

We’ll do our best to make it right.

🌿 Product Quality & Ingredients:

All Godly Glow products are handcrafted in small batches to ensure quality and freshness.
Because we use natural ingredients, you may notice slight variations in color or texture — this is completely normal.

For external use only
Always check the ingredient list before use if you have allergies or sensitivities
We recommend a patch test before full use

📦 Local Pickup & Sampling:

We currently do not offer local pickup.
However, we frequently attend pop-up shops and market events where you can try and purchase products in person.

Stay connected:

Follow us on social media
Subscribe to our newsletter for updates on upcoming events

🤝 Wholesale & Events:

We are not currently offering wholesale.
If you’re interested in partnering with us for an event or special occasion, please email contact@godlyglow.co for more information.

❓ Commonly Asked Questions:

Q: How do I use the products?
A: Usage instructions are listed in each product’s description.

Q: Do you ship internationally?
A: Not at this time — we only ship within the U.S.

Q: Can I pick up my order locally?
A: No, we do not offer local pickup at this time.

Q: Why do you charge for shipping?

A: Shipping fees help cover the cost of postage, packing materials, and the time it takes to carefully prepare your order. Our standard shipping rate is typically around $10-$12, with expedited options available for faster delivery. We appreciate your understanding and support as a small business committed to quality and care!

Thank you for being a part of the Godly Glow family!
For any questions, email us at contact@godlyglow.co